Privacy PolicyOfficial Town · Ashaiman · Greater Accra

Official Town Community Hospital is a healthcare provider located at Official Town, opposite Kofi Nimo Park, Ashaiman, Greater Accra, Ghana. When you contact us through this website we handle your personal information on our own behalf as the data controller.

This policy explains what we collect, why we collect it, how long we keep it and what rights you have over it.

This website does not ask you to create an account, and it does not run advertising or third-party tracking. The only personal information we collect is what you choose to type into one of our forms.

We use the information you submit for one purpose: to contact you and arrange or answer your enquiry. Specifically, we use your phone number and email address to reply to you, and your booking preferences to schedule your visit.

We do not use your information for marketing, we do not sell it, and we do not pass it to advertisers. We do not use automated decision-making or profiling.

We process this information because we need it to take steps at your request prior to entering into a contract of care, and because we have a legal obligation to keep records of enquiries. This is consent and legitimate interest under Ghana's Data Protection Act, 2012 (Act 843).

Where you send information about someone else's health, we ask that you have their agreement to do so.

Enquiries that do not lead to treatment are deleted once they have been dealt with and no longer have a reason to be kept. Information that forms part of your clinical record is retained for the period required by Ghanaian law and professional standards, which is separate from the enquiry itself.

Our website content is managed in Sanity, a third-party content platform. Form submissions are stored in our Sanity project, which is operated by us and is not made public. Our email and web hosting providers process data on our behalf under contract.

The contact page embeds a Google map. Loading it causes Google to receive your request, so Google may set its own cookies. We have not enabled advertising cookies on this site.

We will also disclose your information if we are legally required to do so, for example by a court order or the Data Protection Commission.

Subject to the Act, you have the right to ask us what personal information we hold about you, to have inaccurate information corrected, to have your information deleted in circumstances the law allows, to object to or restrict certain processing, and to withdraw consent you have given.

To exercise any of these rights, email us or call the number below. We aim to respond within 30 days. You also have the right to complain to the Data Protection Commission of Ghana if you are not satisfied with how we have handled your request.

The site is served over encrypted HTTPS, so information you submit is protected in transit. Access to submitted enquiries is limited to the hospital staff who need it to respond to you.

No system is perfectly secure. If a breach affects your information we will tell you and the Data Protection Commission as the Act requires.

We may update this page when the site or the law changes. The date at the top always reflects the current version.